Complaints
If you have a complaint about The SU, wherever possible and safe to do so, please try and resolve the complaint yourself or by speaking to a relevant SU staff member (Contacts).
Where that is not possible or if you are unhappy with the response, we will resolve complaints using a formal process that includes a thorough and fair investigation.
To make a complaint to The SU all you have to do is fill out this form.
Alternatively, you can email SU complaints directly at SU-CDA@bath.ac.uk.
All complaints are dealt with in line with the either the Complaints Policy, Disciplinary Policy or SU Groups Policy as deemed appropriate. All can be found on the SU policies page.
If you’d prefer to send an anonymous complaint, you can use the Report and Support tool. Please note if you do opt to report anonymously we won’t be able to contact you or provide any support.
Students can receive impartial and confidential support from The SU Advice Team. Advisors can help to explain the process, offer feedback on statements and attend interviews and hearings. They can also explain sanctions and how to appeal. The SU Advice Team are not involved in any other aspect of the process and will not share sensitive case information with SU colleagues.