About us

We're often asked 'How are you different to University Student Support?'

The greatest difference is our independence.

We're a separate organisation to The University, so our advice and the information we hold is impartial and confidential. It's not connected to a University Department or shared with staff in Student Support.

The second difference is the type of advice we provide.

Our advice is usually centred on a University Policy or Process, for example, the process for submitting an Academic Appeal. 

SU Advice and Support offer:

• Academic support, e.g. submitting an IMC request or making a complaint
• Personal support, e.g. responding to a University disciplinary
• Housing support, e.g. checking your contract and rights regarding maintenance issues 

University Student Support offer:

• Wellbeing support
• Complex mental health support
• Disability support
• Student money advice
• International student advice

 

 

We are members of Advice UK, a professional organisation dedicated to improving the lives of people in need of advice.

 

Data and Information

We know you trust us with very personal information. These links explain how we handle your information in line with the SU Data Protection Policy and Privacy Policy.

If you'd like to understand more about how our confidentiality agreement or policies work, this link takes you to the SU Advice and Support Terms and Conditions