Casual IT Support Technician (8 positions)
Listed by University of Bath - Digital, Data and Technology
Applying
Application deadline: Thu 04 Jul 2024 23:59
Please send CV and covering email to ccssre@bath.ac.uk
Rate
£15.60
Hours
Variable, please state your current availability days/hours onwards on application, the IT Service Desk is open from 9:00 – 17:00 Monday – Friday (10:00 start on Wednesdays)
Details
The IT Support Technician will provide professional, effective, knowledgeable, and rapid IT support to staff and students as needed in the University. They will triage, resolve, or escalate support calls within agreed timescales using IT Service Management principles and our call logging system.
The post-holder will be based primarily at the DDaT Service Desk on Level 2 of the library but may be required to work at other locations on campus providing a range of IT support services to the University’s staff and students.
Knowledge and experience of computer hardware and software including desktop PCs, Macs, laptops and mobile devices is a distinct advantage. Customer service and excellent communications skills are essential.
Location
On Campus
Type of Work
IT or Webdesign